Customer service management systems can also be leveraged by public sector and charitable service organizations to store donor information, constituent details, service requests and case management.

Important Qualities of Customer Service. Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Women were more annoyed than men, as were people over age 45. Satisfaction with service is actually no higher than it was in the 1970s, according to research from Arizona State University.

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask ...

FARGO, N.D. (Valley News Live) - Scammers are creating fake customer service information for popular companies and paying for it to show up in your search results.

Watch out, the phishermen are about, customers told European airline giants Air France and KLM say they are the latest in a ...

Not every customer service employee should worry about being replaced, but those who simply copy and paste responses are no longer safe, according to Shah. "That job is gone," he said. "100%." ...

A data breach stemming from a third-party customer service database has affected European airlines Air France and KLM Royal ...