Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

What is the definition of customer service excellence? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world.

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

Walmart, Target, The Kroger Co. and Albertsons Cos. are among the grocery retailers named as omnichannel customer service leaders in a new study from digital retail and brand researcher Incisiv. The ...