Evolving its customer service AI offering, Salesforce plans to release Agentforce Help Agent next month. Help Agent commingles training on a user's own Agentforce Service (formerly Service Cloud) data ...

AI Tutor, its AI-powered learning solution developed in South Korea, in a financial services project it operates in Vietnam, reducing the training period for new agents by 50%, from an average of 10 ...

But as anyone who has ever had frustrating conversations with a chatbot online or over the phone can attest, completely ...

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AI agents in customer service aren't a future promise anymore. They're live, resolving tickets, profiling visitors in real time, and even closing sales while teams sleep. In 2026, a true AI customer ...