Satisfaction with wireless carriers' customer care service has increased to its highest level since 2009, as the online channel, especially the chat function, has increased in both frequency of use ...

Inbound customer care services can be managed in-house or outsourced to a third-party organization. As the president of a company that provides these types of outsourced services, I've seen there ...

This provides an opportunity to make procedural changes and assess the care climate in a timely manner. Customer service in the healthcare industry is becoming more popular and deserves attention.

Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, especially the chat function, according to the J.D.

5 Tips for Customer Care. Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According ...

In the midst of a business culture seemingly alien to good customer care service, Safaricom is unremorsefully at par, if not exceeding, its peers in the west. No wonder it is mustering unmatched ...

Customer service is challenging to deliver in any industry. The challenges multiply in a life-and-death environment such as a hospital or other healthcare institution, where comparisons to ...

The new Standard care package will no longer require customers to purchase an AppleCare Protection Plan to qualify for the same services previously offered with 'Mac Pac.' Instead, any CPU ...