The Customer Operations Performance Center, a Florida-based customer service and benchmarking company, has released findings from its first Healthcare Industry Benchmark Study. The study, which ...
Benchmarking is the process of drawing meaningful comparisons between a company’s performance and the performance of identified best practices. For many companies, these known best practices can ...
Company Emerges From Stealth with Transformative AI-Powered Platform that Modernizes How B2B SaaS Companies Collect and Act on Customer Feedback CULVER CITY, Calif., May 13, 2025 /PRNewswire/ -- ...
Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the ...
NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today released the definitive benchmarking standards report ...
OnlyBoth today introduced its Customer Benchmarking Engine, a customer analytics software solution that uses company data to generate comparative insights that motivate customers to make improvements ...
Filevine Usage Data More than 1000 TB of legal data is stored in Filevine, including 550 Million documents. Salt Lake City, UT, March 21, 2023 (GLOBE NEWSWIRE) -- Filevine has released its 2023 ...
COMMACK, N.Y.--(BUSINESS WIRE)--IntelliShift, the next-gen fleet intelligence platform for safety and operations teams, today announced the groundbreaking launch of its new benchmarking feature.
When it comes to benchmarking customer service teams, operational traits can prove to be a more accurate and relevant point of comparison than common industry classifications. That was the finding of ...
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