HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...

"Microsoft AppSource welcomes Glance Cobrowse for Microsoft Dynamics 365 Contact Center, which joins a cloud marketplace landscape offering flexibility and economic value while transacting tens of ...

Microsoft has had many of the features needed to build a contact center in its portfolio for some time, with Dynamics 365 offering a fully featured CRM platform, Power Platform providing no-code ...

For businesses using Microsoft Teams for collaboration and video conferencing, contact center agents can take full advantage of Team’s productivity features while also interacting with the rest of ...

Microsoft gets into the contact center ring, Webflow hires COO, Nextiva releases next-generation Workhub, Pecan debuts one-click model deployment, more CX news.

UW and Microsoft release contact-tracing app, aiming to battle COVID-19 while preserving privacy by Lisa Stiffler on April 22, 2020 at 6:00 am Share 844 ...

By integrating rich, real-time analytics, Microsoft said the Digital Contact Center Platform can help agents drive upsell with real-time offers as they’re engaging with customers.

Microsoft and the University of Washington are developing an electronic contact lens that can non-invasively monitor and wirelessly report blood sugar levels.

The new offering, dubbed the Microsoft Digital Contact Center Platform, significantly incorporates AI technology that Microsoft inherited from its $19 billion acquisition of Nuance Communications ...

Glance aligns with Microsoft's vision for a modern, AI-powered contact center. As Dynamics 365 uses Microsoft Azure AI and Microsoft Copilot to power intelligent routing, sentiment analysis, and ...

Some of the earliest partners to work with Microsoft on the contact center platform, he said, include PwC and Accenture – No. 1 on CRN’s 2022 Solution Provider 500.