The old reach out and touch someone slogan from the phone company means, in the technical support business, to reach out and touch someone’s computer. Doing so in person takes expertise and patience.

The backup appliance is an option gaining in popularity as a means of data protection, especially for SMBs and for branch office use. A backup appliance comprises a backup application preloaded onto a ...

Most organisations these days prefer to deploy most new servers as virtual machines (VMs), with physical servers deployed only in exceptional or business-justified cases. Virtual backup appliances – ...

Over the past few decades, computing has trended towards the personal. We’ve gone from the age of desktops to the age of laptops to the age of the smartphone. And even though that newfound mobility ...

One evening a few weeks ago, I got a call from my dad asking me how to add music to his new iPod Shuffle. “Just plug it into your computer,” I told him. “It’ll just work.” He called back a few minutes ...

Apple is fond of saying that its Macs “just work.” That’s a relative term, of course. Macs do indeed deliver the smoothest integration of software, hardware and services in the computer business, with ...

AWS has officially launched a new Edge appliance for computer vision use cases. The cloud company this week announced the general availability of the AWS Panorama Appliance; a computer vision (CV) ...