Ask any financial services firm whether they are client centric and the answer will be yes. It will be all over their marketing materials, job specifications and annual reports. It may even be ...

In a perfect world, all businesses would be operating from a place where their client-centric business strategy also fully supports its internal team. I mean, that would be nice, right? The reality is ...

Chris is the CMO of FlexMR, a hybrid research agency & tech firm that empowers brands with agile insight. He also hosts the MRX Lab podcast. Recently, I was afforded the opportunity to co-host a ...

There is a lot of discussion around customer centricity and what an organization needs to do to shift its positioning to one focused on the customers’ needs. There is a lot of discussion around ...