Spray the lock mechanism on the inside of the mailbox generously. Spray into the turning mechanism. And even better, turn the ...

The frustration is real for a Knoxville woman who says she can’t open her mailbox with the key. The mail is delivered to cluster boxes at her apartment complex and it seems no one can help.

Imagine not having access to your mailbox for weeks, without end in sight. It happened to a Taylorsville woman.

She’s lived on Columbia Street for about two years now, and is still trying to get a mailbox key. Cunningham said the previous resident in her place took the mail key with them.

Police say mail was stolen from a box on Hamilton and Kinney avenues. They say whoever stole the mail likely used a key to open the mailbox.