In the words of James Mitchell, senior vice president and CTO of Davox: “The scripting tools will evolve into the call flow component of the CRM process.” And Bob Vilsoet, director of systems ...

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned ...

State lawmakers say the script that the Department of Economics employees are given to speak to Florida's unemployed isn't working.