Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by LinkedIn, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

ANSBACH, Germany (Feb. 5, 2020) -- U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities.

ATLANTA — A pair of Atlanta-based companies made Forbes Magazine’s inaugural “Best Customer Service 2024″ list. The magazine worked with data analytics company Hundred X to conduct a year-long survey.

SAINT PAUL PARK, Minn.--(BUSINESS WIRE)--Persolvent, a Minnesota-based technology and software company, was presented with a Gold, Silver, and Bronze Stevie® Award in the 16th annual Stevie Awards for ...