One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

There are many forms of customer service. Depending on your type of business and what you sell, customer support/service can range from a very hands-on, human-to-human approach to a completely ...

BIRMINGHAM, Ala.--(BUSINESS WIRE)--Regions Bank is the highest-rated bank in Forbes’ newest list of the top 300 U.S. companies for customer service – selected after a year-long survey of 201,000 ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” It’s hard to picture ...

Have you ever been confident in your customer service quality, only to receive feedback revealing that your customers feel otherwise? Suddenly, the top brands are doing everything right, and you’re ...

Eleven companies from New Jersey are among the 720-plus businesses recognized by Newsweek for putting customers first. In its sixth annual America’s Best Customer Service list, the publication ...