Bad customer service enables individual problems to manifest into multiple issues, and often misses the opportunity to fix the root cause. The risk of customers leaving is already scary enough ...

Here's something to consider: Maybe your company's customer service is bad on purpose. By design. Intentionally. Of course, neither your CEO nor your CMO is ever going to say this.

Comcast’s customer service has been ranked near the bottom for so long, that one has to wonder whether providing bad customer service must in some way be good for Comcast’s bottom line.

My winner for poor customer service is Google. Have you ever tried to contact them to ask a question or resolve a problem? If not let me tell you how frustrating it can be.

Bad Customer Service Happens, But You Don’t Have to Accept It Many organizations drop the ball when it comes to customer service. They need to reframe such instances as teaching moments and ...

If poor customer service was really bothered us, then we could boycott the worst of the perpetrators. I happen to be one of the few people who sticks to a boycott when I've been terribly wronged ...

One bad practice is failing to respond promptly to customer inquiries and complaints. Delayed responses can frustrate customers, leading to dissatisfaction and damaging the company’s reputation.

As margins get squeezed, customer service comes on the radar as a possible line item that can be cut. And, since it can be quite expensive, it is a tempting target," he wrote.

23 percent -- Unfair fees or charges. 22 percent -- Poor product or service quality. 19 percent -- Rude or disinterested employees 12 percent -- Couldn't get hold of anyone to deal with my problem ...

When consumers rate their service satisfaction as merely “average,” the likelihood of their buying again from that same company falls by almost half from 51 percent to 27 percent. Moreover, because ...

If you’re managing your company’s customer service, you most likely believe you’re providing customers with good service. In fact, statistics show that 80% of businesses think they provide ...

Consumer Alert: Bad customer service. It’s gotten worse. Here’s what to do about it. By News10NBC Updated: September 16, 2022 - 5:49 PM Published: September 16, 2022 - 3:28 PM ...