Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...

BT is set to launch Ribbit-based advanced voice services that will let businesses squeeze more functionality out of their existing Onevoice VPN systems. A beta version of Onevoice Ribbit, announced on ...

BELMONT, Calif.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that BT has enhanced and ...

BELMONT, Calif.--(BUSINESS WIRE)--#AI--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a ...

BT has expanded its contact center portfolio for the United States with the addition of a cloud-based IP contact center service based on Cisco's unified communications and collaboration technology. BT ...

UK communications services and solutions provider, BT, has snapped up two major contract wins in Western Australia with delivery of a cloud-based contact centre and unified communications solution to ...

BT today announced innovative new capabilities for its BT Contact portfolio, designed to make organisations in the Middle East easier to do business with, while removing costs and complexity from ...

The FINANCIAL — BT announced the successful delivery of a ‘BT Cloud Contact’ solution for Wincor Nixdorf’s new contact centre. Wincor Nixdorf is a leading global supplier of IT solutions and services ...

BT today announced an expanded set of cloud-based contact center capabilities for the U.S. market, designed as an integrated offering with advanced performance analytics, workforce optimization (WFO), ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million business and public sector customers ...