As its first BPM project, the city totally revamped its antiquated paper-based procurement system, first monitoring and modeling workflows and then cutting out layers of unnecessary approvals in a ...

If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard-learned real-world lessons attest.

Here’s good news for CIOs looking to do more with less. Business-process management (BPM) software can pay for itself within a year or two by linking expensive legacy applications to new, more ...

In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...