AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

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Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...