You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Xcel Energy customers are experiencing more power outages for a longer period, according to an investigation by the Colorado ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...